Who is responsible
James Needham trading as Needhams Electrical is the controller for personal information used in connection with enquiries and electrical work. The contact address is 69 Astbury Street, Congleton, Cheshire, CW12 4EG. Email questions to jneedham1988@hotmail.com.
Information collected
This may include names, contact details, property or site addresses, access information, photographs, job details, quotations, reports, certificates, invoices and communication history. A landlord, letting agent, property manager or other authorised contact may provide tenant or keyholder details so an appointment can be arranged.
Why information is used and the lawful bases
Enquiry information is used to respond, assess the work and prepare a quotation. This is necessary to take steps before entering a contract and may also support the legitimate interest in running and protecting the business. Information is then used to schedule and complete agreed work, communicate about the job, issue electrical documents and manage payment under the contract. Some records are kept to meet tax, accounting, safety and other legal obligations. Legitimate interests may also apply to customer service, system security, debt recovery and establishing or defending legal claims.
The enquiry builder
The enquiry builder does not send information to this website or store it on Needhams Electrical systems. It creates a draft message on your device; you decide whether to send it by WhatsApp or email.
Information needed to deal with an enquiry
You are not legally required to provide information when making an enquiry. Needhams Electrical will ask only for the details reasonably needed to respond, prepare a quotation or carry out the work.
Sharing and service providers
Information may be processed by communication, website hosting, bookkeeping, invoicing, electrical certification or notification services used to deliver and administer the work. It may also be shared with insurers, professional advisers, regulators or public authorities when reasonably necessary or legally required. Personal information is not sold.
International processing
Some communication or technology providers may process information outside the UK. Where a transfer takes place, recognised safeguards may include a UK adequacy regulation or approved contractual clauses. Contact Needhams Electrical for information about the safeguards relevant to a particular service provider.
How long records are kept
Enquiry records are kept while the enquiry is active and for a reasonable follow-up period. Job, quotation, invoice, certificate and report records are kept for the periods needed for customer service, electrical documentation, warranty, tax, insurance and legal-claim requirements. Records are deleted or securely disposed of when those purposes no longer apply.
Your rights
Depending on the circumstances and lawful basis, you may have rights to access, correct, erase, restrict or receive a copy of personal information. These rights are not absolute, and some records may need to be retained for legal or legitimate reasons.
Your right to object
You have the right to object to processing based on legitimate interests. Contact Needhams Electrical using the details above and the objection will be considered against the reason the information is needed.
Complaints
Please contact Needhams Electrical first so the concern can be investigated. You can also complain to the UK Information Commissioner's Office through the ICO complaints service.
Optional Google map and external services
Google maps on Home, Areas and Contact load only after you allow Google Maps. You can change this choice using Map preferences in the footer. Loading a map connects your browser to Google, which may use cookies and receive browser information. See our cookie information for details. Telephone, email, WhatsApp and other external links are also governed by the selected provider's privacy terms.
Google reviews and Google Maps terms
The website requests the business rating and selected public reviews from Google through its server. Your enquiry details are not included in that request. Reviewer profile images load from Google, so Google may receive your IP address and browser information when those images are displayed. Following a review or author link opens Google.
Google Maps content is provided under the Google Maps/Google Earth Additional Terms of Service. Google's handling of information is described in its Privacy Policy.
Website security information
The hosting service may process IP address, device/browser information, timestamps and security logs needed to deliver and protect the website. Needhams Electrical does not use marketing analytics or advertising cookies on this website and does not make automated decisions about customers through the site.
Updates
This notice will be reviewed when the website, business systems or legal requirements change.