Fault finding & repairs
Help with circuits that keep tripping, lights that stop working and sockets without power.
Electrical work in Stoke-on-Trent. Areas covered
Symptoms worth investigating
Faults we investigate.
The same symptom can have more than one cause. We inspect and test the affected circuit, explain what we find and discuss the repair needed.
- Circuits that keep tripping or will not stay on
- Loss of power to one circuit or part of a property
- Faulty lights, switches or sockets
- Problems after water leaks or physical damage
- Further investigation requested on an EICR
- Electrical faults that need prompt investigation
The diagnostic visit
What a fault-finding visit includes.
A discussion of the symptoms and any recent changes
Safe isolation, visual checks and targeted electrical testing
An explanation of the fault and repair options
Repair during the visit where possible, or details of the parts and further work needed
Helpful to know
Your questions about electrical faults.
How should I report an electrical fault?
Describe what stopped working, which device tripped and whether there is heat, a burning smell, smoke or visible damage. If there is smoke or fire, leave the property and call 999.
Can you quote the repair before testing?
Not always. The symptoms may suggest likely causes, but testing is normally needed before the repair, parts and price can be confirmed.
Should I keep resetting a tripping circuit?
No. If a protective device repeatedly trips or will not stay on, leave the affected circuit off and seek advice.
What if several properties have lost power?
If neighbours are also without power or the problem appears to affect the local electricity network, call 105 to contact the network operator. If there is smoke, fire or immediate danger, leave the property and call 999.
Speak directly with James
Need an electrical fault investigated?
Call to explain what has stopped working and when the problem began. We will discuss availability and the next step.
Contact James